November 17, 2020

Verizon FiOS Customer Service

Verizon-Fios-CustomerService

Reach Verizon FiOS Customer Service without waiting on hold

Customers have mixed experience with Verizon FiOS customer service, which is not uncommon. Many large organizations struggle to maintain steady customer support throughout their different divisions. Because of the large customer service base, companies receive lots of queries every single day. With increasing pressure on customer support, companies like Verizon FiOS use different phone call tactics like automated call menus to prevent whole systems from breaking. But these methods increase the struggle for a consumer who’s trying to connect with a live agent.

However, it’s not necessary for you to deal with these annoying default settings. With the right knowledge and tips, you can navigate through a phone call maze and connect with a customer support representative within a few minutes.

TechSupportsNumber is a one-stop platform that offers detailed contact information of various major companies like Verizon FiOS. From the best Verizon FiOS Customer Service Phone Number to common issues solved through phone-based support, you will find everything to clear your all confusion.

Why Consumers contact Verizon FiOS Customer Service?

Verizon FiOS, simply known as Fios is a bundled internet access, television, and telephone service that operates over a high-tech fiber-optic communication network. With more than 5 million active users in nine states of the United States, Verizon FiOS receives lots of customer queries every single day asking for live agent assistance.

Some of the most common reasons why people call Verizon FiOS Customer Service to include:

  • Adding a new service
  • Changing a service
  • Starting new service
  • Questions or issues related to available services
  • Canceling services
  • Technical support or Troubleshooting
  • Billing issues and questions
  • Scheduling technician appointments
  • Transferring the service because of relocation
  • Arranging for the repair or return of equipment

Tips to get the best outcome from Verizon FiOS Call

Many consumers find connecting with customer service to be a long, annoying experience, even when the customer service is of good quality. To get better results without irritating yourself, try these tips when you call Verizon FiOS customer service number:

  • When you call Verizon FiOS customer service, make sure to have your account number and other details handy. Read your account number loud and clear which can help your customer service agent to take less time locating your account. Check your bill or online account to find your account information.
  • If you are contacting the company for technical support, be aware that the customer support agent may need to connect with your device through a remote tool to run some diagnostic tests on your equipment. If your issue is related to the television, make sure to stay near the TV while having a conversation with a representative. Plus, don’t forget to keep TV remotes near you.
  • Similarly, if your issue is related to your internet service, stay close to your computer and your router to follow the steps of the representative, if required.
  • Verizon offers a phone call back service. So you can avoid waiting on hold, just request to call back on the official website or mobile application. You also have an option to schedule a call for a time that suits you best.
  • If you find yourself dealing with an automated voice mail menu when you contact Verizon FiOS customer service, keep pressing 0. Ultimately, you will be connected to a live representative.

Recent Reasons people called Verizon FiOS Customer Service Number

  • What internet speed do you offer in the base plan?
  • My bill increased without my concern. I didn’t subscribe to any new service recently.
  • I want to cancel the high-speed internet plan
  • The internet is not working properly for the last three days.
  • My landline phone is out again. I complained about it twice but you’re not taking any action.
  • How to cancel a service, if I don’t know about my account number
  • My Verizon FiOS doesn’t work.
  • I want to change the service address, I’m moving from one apartment to another in the same city.
  • Want to upgrade routers
  • Service out internet and TV not working
  • Help me with my issue

Comparison of Verizon FiOS contact information

Verizon FiOS offers multiple ways to connect with its customer support including –phone-based support and live chat options. Below you can compare the all methods to find the fastest one. You can contact the company through various platforms including phone, Facebook, and the web.

PHONE NUMBER / CONTACTWAIT
Customer Service- 800-837-496638 Mins
New Customers- 888-910-4366Within 1 min
Customer Service- 888-553-15553 Mins
Internet and TV Service- 888-338-933315 Mins
Residential Support- 888-438-34673 Mins
E-Care- 866-326-793791 Mins
Deals & Packages Concierge- 888-858-0822Within 1 Min
New Customer Concierge- 888-715-3291Within 1 Min
Moving & Address Change Concierge- 877-318-2092Within 1 Min
Online HelpWithin 38 Mins
Facebook38 Mins

What kind of issues can be solved through Verizon FiOS Customer Service Phone Number?

The customer support representatives of Verizon FiOS Customer Service are trained to resolve most consumer issues. These problems include:

  • Starting, Chaining, transferring and ending a service
  • Technical Support
  • Question or issue about your bill
  • Arranging for the repair or return of equipment
  • Scheduling technician appointments

What kind of issues can’t be solved through Verizon FiOS Customer Support Phone Number?

While issues related to wiring and equipment can often be diagnosed and in some cases even resolved over the phone, few situations require you send your equipment in for repair or a technician visit. A live agent can offer instructions and guidance, but a resolution won’t happen through phone-based support.

What to do if you are not happy with your Verizon FiOS Call?

There are few things more annoying than waiting on hold to speak with a customer support representative only to end your call without the solution you were looking for in the first place. Don’t give up yet, you can try other things to get your desired results. These options include:

First, take a few minutes to write down the points you remembered from the previous call. Look for the points of the communication gap between you and the representative. This information can help you keep on track during your next conversation with the representative.

Call Verizon FiOS customer service again. All agents have different levels of experience and training, so you may get better solutions during your next conversations.

If phone-based support doesn’t work out for you, try one of the following to connect with the company.

  • Try the live chat: You can connect with customer support of Verizon FiOS through live chat options available on its website and mobile app. If you want proof of your communication or you prefer writing, live chat may be the best option for you.
  • Connect on Social media: Verizon FiOS also use different media platforms. You can use these platforms to connect with customer care, anytime. The service is available round the clock. Like the live chat feature, this option also comes with the benefit of a text-based record of your communication with the agent.

Important Details of GoDaddy Customer Service

Websitehttps://fios.verizon.com/
Phone Number800-837-4966
DepartmentCustomer Service
Working Hours of Call CentersMon-Sun 8am-9pm EST
Is Call back AvailableYes
Is real Human Support Available?Yes
Best Time to Call8:15 AM
Alternative Methods to ContactPhone, Web, Live Chat, Facebook
Fb – https://www.facebook.com/Fios/
Navigate phone maze to a humanPress # instead of entering account number or telephone number, Enter Zip Code of your area. Press 2. Then press 1 for Technical Support, Press 2 for Sales or Account Changes Press 3 to Disconnect Press 4 for Payment Options Press 5 for Billing
Communication Quality81%
Help Quality85%