October 31, 2020

American Express Customer Service

american-express-service

Reach American Express Customer Service Without Waiting On Hold

Why has it become so difficult to connect with a real person in customer service? Why there are so many voice menu and options? Why it takes several hours to reach a representative? Why can’t it be simple the way it used to be? There are lots of ‘WHY’ but the answers are limited. The increasing number of customer base also increases the number of customer queries which directly put pressure on companies’ customer support system. To prevent the system from breaking due to large customer queries and save money, companies use different tactics to handle the situation, including phone tress- those automated voice menus.

Is it difficult to contact an agent of American Express Customer Service? To be honest, yes it’s quite difficult to reach a live person. Being a multinational financial services corporation, American Express receives lots of customer queries every day. So, if you want to communicate with a person from their customer service department, be patient and be ready to wait on hold for several minutes, in worse scenarios even for one or two hours.

Is there a simple way to directly contact American Express Customer Service? Yes! With the right approach and accurate information, you can tackle these customer service obstacles set by organizations. TechSupportsNumber provides the best tips and accurate information for reaching call centers fasters. In this article, you will come across several useful details including the best phone number to dial, alternative methods to connect with customer support, common issues faced by consumers, services related problems, and more.

Why do consumers Contact American Express Customer Service?

American Express is a well-known American multinational financial services corporation. The company is considered to be part of the following industries and sectors: banking, financial services, Financials, Banks, Banking & Mortgages. American Express is well-known for its charge card, credit card, and traveler’s cheque businesses. Currently, the company has more hen 100 million cards in force, including over 50 million cards in force in the U.S., every card with average spending of $ 20,000. Being a known player in this industry, American Express trust by millions, thus it’s receives hundreds of customer queries every single day. 

These following mentioned below are some of the common reasons why consumers contact American Express Customer Service:

  • Update Account Info
  • Cancel Account
  • Card Declined
  • Lost Card
  • Account Restricted
  • A different issue

Services related issues solved by American Express Customer Service Number

American Express is well-known for its credit card, charge card, and traveler’s cheque businesses. The company offers various products and services including Digital solutions for e-wallet serviced like Google Pay and Samsung Pay, Security solutions such as Tokenization service and EMV Chip Card Payment, and Acceptance solutions including Cash Access and Contactless payments.

Business Card Holders

If you are facing any issue or don’t find any solution to these following questions through online FAQs or Help desk, contact American Express Customer Service Number:

 How to report an Illegal Activity involved my card?How to request a reprint of previous Card statements?
How to register for an online services account?How to see the offer, benefits available to an organization or employee?
 How long does it take to get an American Express Corporate Card?How do to report a stolen, lost, or damaged Card?
What are the different modes to pay the bill?I want to switch off the paper statements?
  Report Stolen, Lost, or Damaged CardWhat is the periodic update time interval of KYC?
Is there a mobile app available to manage my balance, transactions, etc.?How to check my unbilled charges Online?
Do I need to submit two different documents for proof of address and proof of identity? How to apply for a Corporate Card without officially valid documents?
  What type of online service do you provide?How to check the Membership RewardsTM point balance online?
What is the Membership Rewards (MR) program?How to obtain cash using the American Express Card?
How to apply for a rewards program at the Corporate level? What is the fee for the disputed charge?
How to enroll in the Corporate Cash facility?How to know that my dispute is resolved?

Personal Card Holders

If you are facing any issue or don’t find any solution to these following questions through online FAQs or Help desk, contact American Express Customer Service Number:

Payments & BalanceAccount ManagementProducts and ServicesBenefits, offers & Rewards
Do American Express charge for withdrawing cash through ATMs? Is it possible to cancel a payment?Is it possible to change the billing due date?Is it possible to dispute a Pending Charge?How to download the Year-End Summary into QuickBooks and Quicken software?Is it possible to find out the charges before approval of a plan?Is it possible to set my Card’s credit limit?How to manage the AutoPay settings?How to pay the bill?How to check the status of a open dispute?How to enroll in AutoPay?How to open a billing dispute?What is the process to request for a refund of a credit balance?What is Pay It?How to use my Card?What is Plan It?When is the payment due?Is it possible to spend over the Card’s credit limit?How to get a copy of the credit report?How to add an Additional Card Member to an account?How to remove members from my Account Manager feature?How to add members to my Account Manager feature?What is process of cancelling an employee’s Corporate Card?How to cancel the Card account?What is process of changing the name on a Card account?How to change the online User ID?What is American Express Personal Savings?How to notify American Express if the user of a Card has passed away?How to request a balance transfer from another card company?How to update the address?How to update the contact information?How to use my Card?How often can a member change the password?What is CreditSecure?It is possible to add the value of a Gift Card to a mobile wallet?It is possible to open a bank account with American Express?It is possible to use prepaid cards to buy a Gift Card?Does a Gift Card have an expiration date?How to view the transaction history and balance on my Gift Card?How to cash Travelers Cheques?What Card Members are eligible for the Refer a Friend program?What is the FX International Payments service?What to do if a Gift Card is lost or stolen?Where and how to purchase Travelers Cheques?  Is it possible to handover Membership Rewards points to another account?Is it possible to use Membership Rewards points to make flight reservation using the American Express Travel site?Is it possible to use the Card to withdraw cash from an ATM?How to check the expiration date of Membership Rewards points?How to use Membership Rewards points to purchase a Gift Card?How to access my own company’s Corporate Membership Rewards account to book travel?How to earn Membership Reward points?What is the process to enroll in or link my Cards to a Membership Rewards program?How to find and add Amex Offers in a Card?How to check Delta SkyMiles?Is there a fee for using Membership Rewards points for a travel booking on the American Express Travel site?What are Membership Rewards pending points?

Recent Reasons people call to American Express Customer Service

  • Hello, I want to transfer my balance from American Express to a capital one card.
  • I would like to know about the information of Companion ticket
  • Earlier in the month, I applied for a business credit card, but even after 20 days, my card is not delivered yet….
  • Hello, could you check the balance and credit limit on my card and unlock the account…
  • I want to check my reward and card points.
  • Can I use my card points to book a Delta Airlines ticket?

What issues can be solved through the American Express Customer Service Phone Number?

People can contact American Express Customer Service through phone number, live chat, and website. The phone-based support can provide you an efficient solution and solve different types of queries include:

  • Helping or answering questions related to an account, card, or program
  • Applying for a Business card 
  • Making changes or manage an account
  • Processing request to increase the credit limit
  • Flagging and researching transactions
  • Report issues about identity theft or fraud
  • Solving problems of Credit Card Dispute
  • Cancel Account
  • Card Declined
  • Lost Card
  • Account Restricted
  • A different issue

Comparison of American Express contact information

Below you can compare all the ways to contact American Express Customer Service by looking at which method is the fastest and can provide you a better solution. In case, if the communication method is failed to provide you the desired solution, you can other methods as well. You can connect with American Express Customer Service across the following mediums: Phone, Web, Twitter, and Facebook.

Phone Number / ContactWait
Customer Service – 800-528-48003 Mins
Corporate Card member- 800-528-21226 Mins
Mail Opt-Out- 877-352-67475 Mins
@AskAmex Twitter38 mins
Gift Card Support- 877-297-443838 Mins
Merchant Services Support- 800-528-52002 Mins
Facebook38 Mins
Online HelpWithin 2 Hours

What to do if you are not satisfied with the American Express Call?

Somehow, if you are unhappy with the communication you had with the American Express representative, try these other options.

First, go through the notes or recordings. When you contact customer service, it’s important to take notes or record calls for further uses. If you didn’t follow the rule, don’t worry, sit down take some time, and wrote down all things you remember. These simple points can help to keep track of further communications.

Call American Express Customer Service again All agents are different, some have more experience, better training, or knowledge than others. So, there are high chances that the next agent may have better skills and able to solve your problem. 

If the second try also failed to work out for you, try other methods mentioned below:

Other Phone Number– American Express provides multiple phone numbers for customer support. For instance- It has different contact information for personal, corporate, and merchant cardholders. You can try other numbers as well as related to your card or account type. 

Try alternative methods to contact- American Express uses multiple platforms including website, Facebook, Twitter, and phone to provide customer support. 

Send Letter– The last but most official method to connect with American Express is to send a letter through postal mail.

Important Details of American Express Customer Service

Phone Number800-528-4800, note- American Express has different Phone Number for Different card holders
DepartmentCustomer Service
Working Hours of Call Centers24/7
Is Call back AvailableYes
Is real Human Support Available?Yes
Best Time to Call8:30 AM
Alternative Methods to ContactPhone, Web, Chat, Facebook, Twitter
Communication Quality66%
Help Quality88%
Last Time Information UpdatedOct-2020