October 28, 2020

Optimum Customer Service

optimum-service

Skip Wait with the fastest way to reach Optimum Customer Service

Are you looking for a faster and easier way to connect with a live person of Optimum Customer Service? Do you want to save yourself from the frustrating and time-wasting process? TechSupportsNumber saves your time and frustration on your customer support issues by showing you a faster way. Interactions with your ever-growing list of services take a long time and can feel argumentative. But, you don’t have to go through a long, irritating obstacle course to cancel a service or get a solution for issues you’re facing. It should not take several days to get an actual helpful response when you are facing a constant problem with your product or service you use.

TechSupportsNumber offers you detailed information about Optimum Customer Service, so you can get a faster response. With all of our shortcuts and walkthroughs on how to solve your customer service problems for free.

Why do consumers Contact Optimum Customer Service?

Optimum is a major American internet, telephone, and cable TV brand that mainly serves the New York Tri-State area. Originated as an internet service from Cablevision Systems Corporation, currently, Optimum owned by Altice USA- a major company that owns other cable brands that operate throughout the United States. Being a major communications service provider, the company receives a lot of customer service requests on its Optimum Customer Service Number every day.

People call Optimum Customer Service for a number of reasons, including:

Need assistance in programming the Optimum TV Remote ControlQuestions about Optimum WiFiOrdering Optimum OnlineReplacement of a Remote ControlCable Modem Power Consumption
Questions about Online Bill PayInformation about the Requirements for Using Optimum HotspotsSet Top Box Power ConsumptionOrdering Pay Per View (PPV) EventsEmail Storage Capacity on Optimum
Unable to reset A Locked PasswordWhat is Optimum WiFi SSIDsOptimum Online Technical SupportOptimum Support AppMaximum E-Mail Message Size
Need Assistance while Updating My Optimum PasswordUnable to Connect the Device to Optimum WiFiModems: Power, Standby with Optimum VoiceManage Your In-Home WiFi NetworkOptimum Online E-Mail Recipient Limit
Inquiries About Altice OneNeed assistance for Automatic Sign InOptimum Online: Accessing your EmailOnline Bill Pay: Delete or Modify an Automatic PaymentReporting Spam, Hacking, Receipt of Threats or Child Pornography Updated
Inquiries Altice One: Over The Top AppsSecurity Tips for Optimum WiFiOptimum Online and Optimum VoiceApple TV: Set Up Apple TVDynamic IP vs Static IP
Inquiries Altice One: Managing SettingsInquiries Altice One: On DemandWiFi Security After the iOS 14.0 UpdateOptimum Voice: FeaturesWhat factors affect my Internet speed?
Inquiries Altice One and Cloud DVRWant to name change in Optimum AccountFacing issue with Online Bill PayDVR: Program Your DVR on the WebStopping Pop-Ups

Services related problems solved by Optimum Customer Service Number

Optimum is a major American internet, telephone, and cable TV brand that mainly serves the New York Tri-State area. TV, the Internet, and Phones are the major product offered by Optimum. With a base of millions of consumers, it’s quite natural for people to contact Optimum Customer Service for service related problems.

Some of the major services related problems solved by Optimum Customer Service Number include:

TVPhoneInternetPay Bill
Need assistance or inquires related to: Programming remoteUsing Parental ControlsSetting up my HDTVVoicemailCall historyInternationalCall waitingCall forwardingVIP ringingBlock unwanted callsPrivate callingBackUp phoneDirectory listingStop robocallsNeed assistance or inquires related to: International callingTransfer my phone numberAdd multiple linesOn DemandTV to GOOptimum AppPay Per ViewOptimum ChannelMy cable boxesRemote set upTV Channel LineupsNeed assistance or inquires related to: EmailWiFi HotspotsInternet ProtectionPhishing EmailsRouterOptimum AppNeed assistance or inquires related to: Bill payment optionsOnline bill payMaking a late paymentBill payment optionsUsing online bill payMaking a late paymentReturning Optimum equipmentI want to update my serviceExisting customers: moving serviceDisconnecting service

Reasons people call Optimum Customer Service recently

  • Hello, I want to download the optimum App to watch TV on my laptop. But, after many failed tries……….
  • I want to cancel my service.
  • Hey, my services will be disconnected next week. I am due to be in the hospital on the same date. Could you extend the d…………….
  • I want to report a bad product. I bought a new cable box a few days ago but suddenly, smoke and sparks………
  • I want to make some changes to my service.
  • Hello, last month my bill was 4** but this month it rose. I didn’t add any extra service to my current plan. I………..
  • My TV screen says no resolution now there’s no picture just a black screen now is Samp…

Tips to get in touch quickly with Optimum Customer Support

Optimum mainly serves the residents of New York Tri-state, each area has a different number. Another thing to know is that the organization has different numbers for residential and business customers. It also has a different number for opening new accounts

These numbers are open during the mentioned times:

  • 7 a.m. – 11 p.m. – Monday – Friday
  • 7 a.m. – 10 p.m. – Saturday
  • 7 a.m. – 10 p.m. – Sunday

Technical support can be access by phone 24 hours per day. Customer Support for all other problems is available from 8 AM to 8 PM Eastern time.

Improve Call Outcomes with these steps

Check the number: Make sure you are dialing the correct phone number for your area and account type (business or home).

Check the time: Make sure your contact optimum customer service at the available time or specific business hours.

Keep all documents in hand: It’s better to keep relative documents such as a recent bill in your hand. If you don’t have a bill, keep the account number online and wrote it down or print it. It will help you to prevent time waste of yours and customer representatives.

Remain polite and calm during your call: It’s important for you to understand that many representatives of customer support are under significant pressure. A slight polite gesture from you can change their attitude towards and they may try better to solve your issue.

What issues can be solved by calling Optimum Customer Service Phone Number?

The phone-based support of Optimum provides efficient and instant solutions for various types of issues including:

  • Starting a new Internet, telephone service, or cable TV
  • Making changes or canceling existing services
  • Technical support
  • Arranging for the relocation of service
  • Billing questions
  • Scheduling technician visits
  • Transferring service after a relocation

What issues can’t be solved by calling Optimum Customer Service Phone Number?

Although most of the issues can be solved through phone-based support of Optimum, some problems which require a technician to visit require another approach. Such issues require a technician to diagnose and repair problems with connectivity and equipment.

Customers who want to return or exchange equipment will need to use a delivery service or make a personal visit to a local store of Optimum.

Optimum Contact information

Below you can compare various methods of contacting Optimum by looking at which ones are the quickest to get better solutions for issues. You can contact customer support of Optimum across the following platforms: Phone, Chat, Web.

Phone Number/ ContactWait
For new customers- 1-866-218-32597 Mins
Connecticut Residential Customer Service- 203-870-2583 Residential Sales- 203-870-249126 Mins
New Jersey Residential Customer Service- 973-230-6046 Residential Sales- 973-230-203614 Mins
Long Island Residential Customer Service- 631-393-0636 Residential Sales- 631-393-070610 Mins
NY: Bronx / Brooklyn / Westchester Residential Customer Service- 718-860-3513 Residential Sales- 718-975-117920 Mins
Customer Service – 888-276-52557 Mins
Cablevision Customer Service- 800-877-88492 Mins
Purchasing- 203-847-666626 Mins
Moving & Address Change Concierge- 877-318-20921 Min
International Customer Service- 917-529-550018 Min
Social Media10 Min
Live Chat38 Mins


What to do if you are not satisfied with My Optimum Call?

If you are not happy with the conversation you had with the representative of Optimum Customer Service, try other options to resolve your issues. Here are some things you can try to get an appropriate resolution:

Write down all the important information– If you haven’t written down the information during the call or record your conversation. Take some time and wrote down all points you remember. Having these details in front of you can be helpful for you to keep on track while having the further conversation.

Call Optimum Customer Service again– some agents have better training or more experiences than others. So, there are higher chances that other agents may be able to understand your issues better and provide you a better solution.

Online Help– Some matters, such as transferring service because of a move and checking service outages, can be addressed completely through the mobile app or website of Optimum.

Use other methods of communication– Optimum provides multiple options for getting in touch through online chat. This method has the benefit of giving you a record of your communication that can be helpful when escalating your complaint. Optimum also provides assistance through different social media platforms such as Twitter. Similar to online chat, you will have a record of your conversation with the agent.

Visit an Optimum store– You can visit a store near you especially when you need to exchange or change equipment.

Important Details of Optimum Customer Service

Phone Number1800 3000 9009
DepartmentCustomer Service
Working Hours of Call Centers24/7
Is Call back AvailableNo
Is real Human Support AvailableYes
Best Time to Call8:30 AM
Alternative Methods to ContactLive Chat, Mobile App, Web, and Social Platform
Communication Quality52%
Help Quality58%
Last Time Information UpdatedOct-2020