October 15, 2020

Sprint Customer Service

sprint-customerservice

Sprint Customer Service: Directly Contact Useful Customer Support

Navigating through an endless maze of machine fixed-voice menus to reach the actual helpful support is not an easy task at all. Sometimes, facing all these phone tree and obstacles end with a result of phone call drop. Finally, when you reached the endpoint, you’re left on hold for several minutes.  Moreover, sometimes the agent transfers your call to another department which begins the whole frustrating process again. With the right information, you can directly contact the human representative.

Sprint Corporation- one of the largest mobile networks in the United States serves over 50 million customers. In April 2020, it was acquitted by T-Mobile, but the platform still serving its existing customers under a new brand name. The company also offers messaging, broadband services, and wireless voice through its many subsidiaries under the Open Mobile and Boost Mobile brands and wholesale access to its mobile virtual network to wireless network operators. With numerous services and millions of customers, it’s vital for organizations to create a strong customer service network. In fact, Sprint Customer Service handles hundreds of inquires every minute.

To provide efficient solutions to every customer and cut the support cost, Sprint uses a number of methods like phone tree (the automated machine voiced menus). These machine voices help the customer to solve their common issues quickly.

But what to do, when you need human support? There are two ways to reach the human customer support. One is the long method that goes through the maze of machine fixed-voice menus. In another method, you can directly contact the human support of Sprint Customer Service Number.

How to reach the human representative of Sprint? TechSupportNumber us a website that’s been helping consumers find the quickest ways to contact real humans at customer support for many years now. After detailed research about the company, the team of TechSupportNumber makes a detailed list of best numbers to contact, the call center working hours, the best time to call, overall real customers’ experience with call. In simple, you will get accurate menu options to reach an actual person.

Popular Problems solve by Sprint Customer Service Phone Number

No matter problem is small or big, Sprint designed its customer service carefully, so every consumer got a solution when they need it. Besides, phone and live chat support, Sprint also offers step-by-step instructions and support tools for customers to solve their issues by themselves. Still, there are various reasons that people Contact Sprint Customer Service for human support, including:

Account & BillingServicesNew OrderOthers
Help with Change of ownershipQuestions related to upgrade eligibility of the device(s)Help with device as stolen, lost, or foundFacing issues while trying to add, change or remove the service add-ons onlineLocate account number on My Sprint section Unable to update the PIN and security detailsProblems with Managing the Sprint accountFacing issues while paying the billQuestions about payment arrangementsQuestions about Sprint unlimited plansQuestions about the different levels of profile access on the websiteUnbilled usage and call detail problemsIssues with final bill paymentProblems with Call forwarding, Wi-Fi calling, Caller ID and moreHelp with Device protection servicesSprint Music Plus and TIDAL problemsIssues related to services around Safe and Found, emergency Alerts, and parental controlsQuestions about Text messaging services like Voicemail to text or Premium text messaging serviceSprint voicemail service or Visual voicemail problemsHow to change current services on the accountHelp with Upgrade eligibilityReport a network issueTechnical Assistance to activate a deviceHelp with protect or repair an ordered deviceAssistance for move content to the new phoneWant to check the status of the orderWant to know the status of porting the number  Questions about Coverage and International roamingHelp with Plans & servicesWhat is T-Mobile FamilyWhere appIssues related to Smartphone Mobile HotspotMulti-line discounts Issues Unable Refill the accountAssistances for I-Billing for BusinessWant to Add a person to the accountGet help with your accountSetting up a new accountpurchasing or Adding a new phoneLearning about service outagesWant to Change personal information like name or addressChanging rate planCanceling an account

A straightforward call menu– When you Call Sprint Customer Service, a voicemail menu with various issues categories will welcome you. The selected option will direct you to a live representative or automated service.

If you have a Sprint phone, you don’t even need to call Sprint Customer Service:

  • Press *2 for general customer service
  • Press *3 for bill payment
  • Press *4 to check account balance and total minutes
  • Another tip to avoid automated voicemail messages, just press “0” at every prompt t contact a live person.

Sprint Customer Service for Issues related to Product and Services

After Sprint merging with T-Mobile, existing consumers are going through various questions especially product and services related. After the acquisition, the company is still offering wireless voice, messaging, and broadband services as well as selling phones and devices include cell phones, tablets, 5G devices, and accessories. However, mainly when a customer is unable to troubleshoot a product or service-related problem on their own or requires expert assistance, they contact Sprint Customer Service.

Services Support

Sprint offers a range of telecommunication services include Calling Services, Device protection services, Entertainment services, Safety and Security Services, Text messaging services, and Voicemail services.

Calling ServicesDevice protection servicesEntertainment servicesSafety and Security ServicesText messaging servicesVoicemail services
Issues, Questions, or Assistance Requests Related to: Call forwardingPremium Caller IDSprint 411Sprint Direct Connect PlusWi-fi CallingVoLTERestrict Caller IDIssues, Questions, or Assistance Requests Related to: Spirit CompleteIssues, Questions, or Assistance Requests Related to: TIDALSprint Music PlusIssues, Questions, or Assistance Requests Related to: LookoutSafe & FoundWireless Emergencey Alerts  Issues, Questions, or Assistance Requests Related to: Premium Text MessagingVisual Voicemail to textIssues, Questions, or Assistance Requests Related to: VoicemailVisual Voicemail

Most Common Issues related to Sprint Services

Sprint offers self-service pages for customers to troubleshoot common issues by themselves instantly. However, you can call on Sprint Customer Service Phone Number if you’re experiencing constant issues or problem doesn’t go away from troubleshooting.

CallingDATAMessaging
Problems related to: Block unwanted callsCalling cards & collect callsCallerTunes (Grandfathered)Calling servicesScam ID & Scam BlockHelp with scams, spam, and fraudVideo CallingVoicemailProblems related to: Airport Wi-Fi at LAXContent BlockingData PassesData Maximizer for Prepaid plansData speedsData StashManage your dataMobile Internet plans for HotSpotsSmartphone Mobile HotSpot (Wi-Fi sharing / tethering)Problems related to: Advanced MessagingMessage BlockingHelp with scams, spam, and fraudWireless Emergency Alerts

Device Help

Sprint is still maintaining support pages for existing Sprint customers. In near future, customers may need to visit the T-Mobile website for information or support. Beside Telecommunication services, Sprint also sells phones, tablets, smartwatches, 5G Devices, and accessories. You can call on Sprint Customer Service Number for technical support as well.

Most Common Issues related to Sprint Devices

Problems related to Camera on deviceThe device is unable to connect with another device.Unable to file a claimAssistance for the replacement device
Physical damage to the deviceIssues related to Device battery, power or displayWhat is a deductible charge or additional feeThe replacement device is damaged or defective
Device won’t play sound.Text messaging isn’t working.Want to check the deductibleTo check the device eligibility for repair or replacement
Memory card issuesExperiencing data issuesCheck the status of the claimIs there an additional fee for repair
Report device lost, stolen or foundIssues with voice callsHelp with return a damaged deviceDevice Protection Plan and Repair job

Reasons to call Sprint Customer Service

There are various reasons for a consumer to call Sprint Customer Service to get quick solutions. Here, we have mentioned some of the major reason consumers contact customer support:

  • Payment Arrangement issue
  • Need an upgrade on the data service
  • Need an upgrade for internet unlimited
  • Issues with billing payments
  • An unauthorized charge
  • Help with installation
  • Question or issue related to the transactions made through Sprint account
  • Need to unlock a device previously connected with a sprint service
  • Unable to contact because SIM got locked
  • Need to port the old SIM and Sprint Services from old device to new device
  • Need assistance regarding changing and activating a new SIM card
  • Issue related to credits
  • The bill is higher than expected

Problems which can be solved through Sprint Customer Service Number

Consumers can Contact Sprint Customer Service to get solutions to most common issues and questions through an automated voicemail menu and the assistance of a live human representative.

  • Setting up a new account
  • Canceling an account
  • Assistance for Services and Device
  • Purchasing or adding a new phone
  • Changing personal details, such as address or name
  • Information about service outages
  • Billing issues
  • Adding new services
  • Information about changing rate plan

Problems which can’t be solved through Sprint Customer Service Phone Number

In some certain situations or for some issues, you might require a different approach:

Device Repair– A repairing job needs to handle by a phone repair center. A customer care agent can only help you to identify whether the problem is originating from an accessory, within your device service, or device malfunction. Whether you need to ship or bring your device to a Phone repair center of Sprint.

Accessories– A customer support representative does not sell accessories over the phone.

Unable to transfer your content– They can’t able to transfer the phonebook from one device to another.

Phone Bill Payment Cash– If you want to pay your phone bill cash, you need to visit a Sprint store.

A new Service Plan– if you want to purchase or order a new service plan, it’s better for you to visit a Sprint store as phone-based customer service might confuse you.

What to do if you’re not happy with the Sprint Call Support?

Sprint phone-based customer service team tries their best to solve consumer problems, questions, and concerns. However, if you’re not happy with the solution provided by the phone-based team, you can try other methods.

There are various methods to resolve your issues, including:

Hang up and try calling back a different representative– In the first attempt, if your communication hampered by the technical issues or the representative didn’t have enough skills or knowledge to understand your issues. Try to contact the support again.

Use a different method- Sprint offers various methods for consumers to contact customer support such as email, social media accounts, and online text-based chat. You can get instant solutions only by putting your issue into working.

Visit a nearby Sprint store– Some problems or require a face to face interaction with an expert. You can find a list of stores near you easily by entering your ZIP code on the official website of Sprint, or call the customer support for location. If you are thinking about visiting a store, it’s better to book an appointment with an expert through the official website to reduce time and frustration. 

Important Details of Sprint Customer Service

Phone Number00 1 817-698-4199
DepartmentCustomer Service
Working Hours of Call CentersMon-Fri 9am-5pm CST
Is Call back AvailableYes
Is real Human Support AvailableYes
Best Time to Call10:20 AM and  After 9 PM
Alternative Methods to ContactEmail, Live Chat, Mobile App, Web and Social Media
Web – https://www.sprint.com/
Twitter – https://twitter.com/sprint?lang=en
Sprint Phone Keys to reach customer support• Press *2 for general customer service
• Press *3 for bill payment
• Press *4 to check account balance and total minutes
• Press “0” at every prompt t contact a live person
Navigate phone maze to a humanPress 0# every time if asks for an account number, then press 4, then press 0#, press 0# then press 5 then press 0, 0, 0
Communication Quality74%
Help Quality66%